Shipping policy
New Zealand
Free shipping is $61 and over New Zealand-wide, $7.00 flat rate $60 and under.
Sent via Post Haste Couriers
Delivery Timeframe: 1 – 2 working days**
(Please note: rural deliveries can take 2 – 4 working days extra)
Australia
Free shipping for $151 and over Australia-wide, $15.00 flat rate for $150 and under.
Sent via DHL Express
Delivery Timeframe: 2 – 4 working days**
(Please note: rural deliveries can take 2 – 4 working days extra)
Rest of World
Sent via DHL Express
Flat rate of $39
Delivery Timeframe: Varies
** Excludes weekends & public holidays.
- RETURNS -
Any queries/faults/returns with items bought from a store or retailer must be handled by going through that original location of purchase.
Faults
If there is a fault with an item/s purchased please:
Go to our Contact Us page within 10 days of receiving your item/s.
Enter your Order number and explain the fault.
We will then reply with the next course of action.
Fit & Suitability
If an item doesn’t fit or does not suit you, and you would like to return it, please:
- Go to our Contact Us page within 10 days of receiving your item/s.
- Enter your Order number and explain that you would like to return your item/s.
- We will then reply with the next course of action.
Any return of goods due to incorrect sizing or not being suitable will be at the customer’s expense.
The item/s must be in its original condition when supplied to you, with all tags still attached, in a re-saleable condition and you must have your order number included with it.
The goods are your responsibility until they reach our returns department. We suggest you use a tracked courier service to return items.
If you are returning an item from an international country other than New Zealand please check with your local Customs as all duties & taxes are your responsibility.
Please note: Any refund given will be minus the freight charge for the original garment sent to the customer.
Sale Items
We do not accept returns or exchanges on sale items.